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Contact Us

Have questions about our products, need support, or want to collaborate? Our team is ready to assist you. Reach out to us through the contact options below.

Contact Us

Have questions about our products, need support, or want to collaborate? Our team is ready to assist you. Reach out to us through the contact options below.

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Get in Touch with ONYX

Need help or have inquiries? Our team is here to assist you. Connect with us through the options below.

Mobile Number

+1 (206) 239-254

Email Address

Supports@onyx.com

Address

2739 Codboro Bay

Need Help Fast?

Find quick answers to common questions about setup, features, and troubleshooting in our FAQ section.

Frequently Asked Questions

How do I set up my ONYX device?

Follow the instructions in the Quick Setup Guide included with the package.

What’s included in the ONYX box?

Each package includes the ONYX device, power adapter, HDMI cable, remote control, and user manual.

How do I pair my remote with the ONYX box?

Refer to the pairing instructions in the provided user manual or Quick Setup Guide.

Can I program hotkeys on the remote?

Yes, the remote supports programmable hotkeys. Refer to the manual for setup instructions.

What is NOX, and how does it work?

NOX functions as the media interface that powers the ONYX device, delivering a seamless and high-quality entertainment experience.

Does NOX support file transfers from mobile to TV?

Yes, NOX supports file transfer capabilities, ensuring smooth integration with your mobile devices.

My device isn’t turning on. What should I do?

Ensure the device is properly connected. Check the power supply and cables. If the issue persists, contact customer support.

How do I update my ONYX software?

Updates can be performed via the device settings menu. Make sure the device is connected to the internet.

Where can I get additional support?

Visit the Help Desk or reach out via the Contact Us section on the website.

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At ONYX, we specialize in cutting-edge media technology, delivering powerful, high-performance streaming solutions. Our mission is to enhance your entertainment experience with innovation, seamless connectivity, and superior quality.


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