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Support & Assistance

Stay informed with the latest news, tips, and updates on streaming, smart entertainment, and ONYX products.

Support & Assistance

Stay informed with the latest news, tips, and updates on streaming, smart entertainment, and ONYX products.

Setup Guides

Easily set up your ONYX device with our step-by-step guides. Whether it's your first time or a reconfiguration, follow clear instructions for a smooth and hassle-free experience.

*Easy setup with step-by-step guidance for a seamless experience.

Video Tutorials

Discover how to get the best out of your ONYX device with our easy-to-follow video tutorials. From exploring features to troubleshooting, our step-by-step guides ensure a smooth experience.

Effortless ONYX Box Setup

Get step-by-step guidance on unboxing, connecting, and configuring your ONYX device for smooth performance and optimal entertainment.

Master Your ONYX Remote

Learn how to navigate effortlessly using voice control, customizable hotkeys, and universal TV functions to enhance your viewing experience.

Unlock the Power of the NOX App

Explore advanced and simple layouts, live TV, media playback, and personalized settings to create the ultimate viewing experience.

Frequently Asked Questions

How do I set up my ONYX device?

Follow the instructions in the Quick Setup Guide included with the package.

What’s included in the ONYX box?

Each package includes the ONYX device, power adapter, HDMI cable, remote control, and user manual.

How do I pair my remote with the ONYX box?

Refer to the pairing instructions in the provided user manual or Quick Setup Guide.

Can I program hotkeys on the remote?

Yes, the remote supports programmable hotkeys. Refer to the manual for setup instructions.

What is NOX, and how does it work?

NOX functions as the media interface that powers the ONYX device, delivering a seamless and high-quality entertainment experience.

Does NOX support file transfers from mobile to TV?

Yes, NOX supports file transfer capabilities, ensuring smooth integration with your mobile devices.

My device isn’t turning on. What should I do?

Ensure the device is properly connected. Check the power supply and cables. If the issue persists, contact customer support.

How do I update my ONYX software?

Updates can be performed via the device settings menu. Make sure the device is connected to the internet.

Where can I get additional support?

Visit the Helpdesk or reach out via the Contact Us section on the website.

Seien Sie der Erste, der von Neuerscheinungen erfährt

Bleiben Sie über die neuesten Funktionen, exklusiven Angebote und Software-Updates auf dem Laufenden. Abonnieren Sie unsere Mailingliste. Verpassen Sie kein Update.

Wir bei ONYX sind auf modernste Medientechnologie spezialisiert und bieten leistungsstarke Streaming-Lösungen. Unsere Mission ist es, Ihr Unterhaltungserlebnis durch Innovation, nahtlose Konnektivität und höchste Qualität zu verbessern.


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